These symptoms are not... defects

Check the followings carefully before contacting us for the repair.

The lighter will not light.

Gas lighter
Is the lighter filled with gas? Press the tip of the valve at the gas filling port with a screwdriver or the like. If no gas gushes out, there is no gas in the lighter.	Fill the lighter with gas.
Have you filled the lighter with gas just now?	The lighter is cold. Wait for several seconds, and flick the lighter when it returns to the room temperature.
Has the flame adjusting screw (or lever) been moved completely in the [-] direction?	Set the flame adjusting screw (or lever) in an appropriate position.

Oil lighter
Is the lighter filled with oil? Is the cotton in the tank impregnated with oil? If it is dry, there is no oil.	Fill the lighter with oil.
Has the tip of wick been burned and become sooty?	Cut off the tip (approx. 5 mm) of the wick.

For the flint lighters
Is a flint inside? Has the flint become short? Is the flint appropriate for your lighter?	Put in a flint suitable for your lighter.
Has the flint wheel been worn or clogged?	Brush the flint wheel for cleaning. Replacement is necessary when the flint wheel has worn substantially.

The flame has become small suddenly.

Is there sufficient gas or oil inside?

Fill your lighter with gas or oil.

The flame will not stabilize.

Have you filled the lighter with gas just now?	The lighter is cold. Wait for several seconds, and flick the lighter when it returns to the room temperature.
Are you using the lighter on a skiing ground or high altitude place?	The flame becomes unstable in a cold place or at a high altitude.