F A Q

What is your return policy?

Your satisfaction is the number 1 priority at Chic Lighters. If you are not 100% satisfied with our products, you may return your purchase within 15days. The product must be undamaged with the original package. The product will be inspected and approved for the refund. Return shipment will not be refundable.

What is Chic Lighters warranty policy?

Typical manufacture warranty is 60days but at Chic Lighter we extend your warranty to 90days for your lighters and accessories. The warranty policy will be waved if the products were mis-used and damaged.

Butane gas is sprayed back while refilling.

The inlet valve of most our butane gas lighters is equipped with an exhaust system for efficient refilling at low temperatures. Therefore, butane spray back will occur when gas tank is full. Read "How to refill fuel" in Support for further details.

Where can I purchase Butane and Lighter Fluid?

Butane and lighter fluid can be purchased at your local drug store or at your local Tobacconist.

What kind of flint stone should I use?

To optimize performance of your lighter, we recommend using Sarome flints. Sarome flint is available at ChicLighters.com we also recommend Zippo flint available at your local Tobacconists. Although Ronson flint is widely available at your local drug store, it tends to get stuck inside the lighter and may cause damage to your lighter.

I dropped my lighter and it becomes misfire. Can you repair the lighter?

A lighter consists of many precision parts and it must be used with the utmost care. When a lighter has been dropped, component parts may damage which causes misfire. In case of damage to the lighter, your warranty is not covered. However we do our best to recondition your lighter at minimum cost. Contact us via email for further assistant.

I think my lighter is leaking?

When a lighter is dropped or punctured, packing inside gas tank or inlet valve may probably damage and gas leakages can occur. If the lighter makes a hissing sound, do not attempt to ignite it. It may cause injury. For repair please contact us via email for further assistant.

What should I do when I want to keep my lighter un-used for a long time?

·    If a flint lighter remains un-used for a long time, flint inside will jam spark wheel or will expand to damage other component parts.

·    If the lighter is not used for a long period of time, it is necessary to drain butane gas and remove flint stone.